At Afzani.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our Refund Policy carefully to understand your rights and our procedures.
1. Returns
You have [number of days] days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a receipt or proof of purchase
Certain items may be non-returnable, such as perishable goods, personalized or custom-made products, intimate or sanitary goods, and items marked as final sale.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the original payment method will be credited within [number of days] days. Please note that depending on your payment provider, it may take additional time for the refund to appear on your statement.
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund amount.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at support@afzani.com.
4. Shipping Returns
To return your product, you should mail it to:
Afzani.com Returns Department
[Your Return Address]
You will be responsible for paying for your own shipping costs for returning the item. If you are shipping an item worth over [amount], we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Non-Refundable Items
The following items are not eligible for refund:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Items marked as final sale or clearance
6. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@afzani.com.
7. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us:
Email: support@afzani.com